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Report your missing baggage

We apologize that your baggage is missing and for the inconvenience caused. Please provide the data requested below to initiate the search. As soon as your baggage has been located we will contact you.

Please describe your baggage as detailed as possible. This will help to locate your baggage.

Baggage claim tag number
Insert the number of your baggage claim tag. If you checked in multiple bags, please enter only one number.
Bag tag number
*
X
Personal access code (token)
You should have received an identification number (token) at your arrival airport. Please insert this token below.
Did you receive an access code?
 
Yes No
Personal access code (token)
 
X
Last flight
Please provide the details of your last flight.
My flight was cancelled and I have not reached my final destination airport. The baggage I have checked in was not returned to me.
Departure airport
*
Arrival airport
*
Flight number
*
Departure date
*
 
Baggage claim tag number
The baggage claim tag number is stated on the baggage claim tag. It consists of 2 letters and 6 digits or of 10 digits. You received one for each piece of baggage that you checked in. These receipts can be found on the back of your passport or on your boarding pass.
A baggage claim tag is required to report delayed baggage. If you have lost your baggage claim tag(s), please contact the Lost and Found of the airport of your arrival.
Personal access code
We may have handed out a personal access code at the airport of arrival.

If you did not receive such a code, please tick "no" and continue.
Last Flight
Please provide the details of your last flight.